.ILUMN8 GLOW PRODUCTS - TERMS AND CONDITIONS
REVISION APRIL 2009
1. Acceptance of terms and conditions
2. Placing an order
5. Delivery of orders
7. Our refund policy
8. Canceling an order
10. Other items
1. ACCEPTANCE OF TERMS AND CONDITIONS
The website, http://www.ilumn8.com.au is owned and operated by iLumn8 Glow Products,
www.ilumn8.com.au provides access for our customers to a wide range of glowing and flashing novelties, allowing our customers to purchase fundraising supplies at an excellent price, or even for the private buyer, for their party next weekend.
We deliver, in conjunction with our delivery partners, to anywhere in Australia.
We have established these Terms and Conditions, so that the majority of customer questions that may be asked, are readily answered here, free for all to see.
By doing this, you will know what to expect from us, and what we can expect from you. By accessing any areas of www.ilumn8.com.au and any other related web sites, you agree to, and will abide by the terms, as set forth below.
2. PLACING AN ORDER
All product items offered for sale on www.ilumn8.com.au are subject to stock availability, and may be withdrawn at any time, with little or no notice.
To place an order, simply select the items that you wish to purchase, and place them into your shopping cart. Continue doing this, until you have purchased all of the items that you need. You are now ready to go to the checkout.
Please note that a minimum purchase amount of $25.00 (before shipping) is required, in order to proceed to the checkout.
Ensure that you are leaving ample time for delivery of your order. We can guarantee that we will ship your order fast, but we cannot guarantee our delivery partners’ delivery times.
If you have already registered your details on www.ilumn8.com.au, then you simply need to login, and your details will be automatically filled in for you. If you are a new visitor to this site, then you will need to register your details in order to continue. This will save you time on subsequent visits.
Once your details are confirmed, you will be moved to the shipping page. Please ensure that you select the right shipping for your Post Code. Incorrect selection may result in your order being delayed, while we await the balance of payment.
Payment forms a part of the checkout process. Orders will not be processed until payment is finalised.
We accept Visa and MasterCard, through our secure payment gateway service. A fee of 50 cents, plus 3% or the total order value is charged by the credit card processing company, and is payable at the time of purchase. A receipt for this fee is provided by the processing company at this time, also.
We also accept Paypal, and payment is done while you are in the checkout.
Bank deposits and EFT Transfers (by Internet Banking) are also accepted. The relevant details are provided in the checkout, if you choose this method.
For schools, churches and registered community groups, we also offer a 14-day account.
To access this service, simply select the 14-day account option in the checkout.
We will then need a purchase order, or confirmation letter/fax (on the appropriate letterhead), from the ordering party.
Once received, we will then process your order.
The term is 14 days from the date of invoice.
Please note that a late fee of $15.00 per month will be applied to late payments.
Important addition from 15/11/09: From
time to time, iLumn8 offers sales, at up to 50% discount off the
regular price. These prices are only available to customers who
purchase via credit card, Paypal or EFT (immediate cash transactions).
Unfortunately, we are not able to offer account customers the sale
pricing plus also provide an account at the same time. During the sale
period we remove the 14 day account button in the checkout. This means
that if you are requiring an account, you will need to fax your order
to us, with the regular prices entered in the item price column. Of
course you may purchase the goods at sale price for your organisation, but
you will need to pay by Credit Card, Paypal or EFT. Thank you for your
The prices quoted on www.ilumn8.com.au are in Australian Dollars (AUD) and are fully inclusive of GST.
iLumn8 Glow Products reserves the right to change prices for products on www.ilumn8.com.au at any time.
5. DELIVERY OF ORDERS
iLumn8 offers delivery of our orders to virtually all areas of Australia.
A delivery is accepted by us as an attempted delivery. We decline liability for any delays, in the event that nobody is present to receive a parcel at the delivery address.
All items purchased from iLumn8 Glow Products are made pursuant to a shipment contract. That is, that the risk of loss, and title for such items passes to the buyer, upon our delivery to the carrier.
iLumn8 Glow Products cannot, and do not guarantee the delivery times of our third party delivery partners. Once an order has been despatched, we no longer have access to it.
In the event that the delivery details given by the customer are incorrect – thereby affecting the delivery – we may have to charge a subsequent delivery charge.
iLumn8 Glow Products offers only the highest quality glow products and flashing toys. Where we are able, we aim to pre-test every possible item, prior to its despatch. This ensures that you have as close to a zero-failure rate as possible, upon delivery of your order.
iLumn8 Glow Products attempt to be as accurate as possible. However, we do indemnify ourselves against any errors or omissions, in terms of product descriptions, and other content. We are only human, after all!
iLumn8 Glow Products will not be held responsible for any damage or loss, arising from the use of any of the items for sale on our web sites. All products are to be used as implied on this web store, for maximum safety and enjoyment. Of course, common sense is always recommended, whatever the occasion.
7. OUR REFUND POLICY
iLumn8 Glow Products offers a three (3) day money back guarantee on all of our products. All items should be properly checked upon receipt of your parcel, and any claims for breakages, faults and shortages should be made within this timeframe.
Requests for unwanted goods to be returned must be made within fourteen (14) days of invoice date.
It will be at our discretion, as to whether a credit note or refund is offered to the return of unwanted goods.
A re-stocking fee of 25% may be applied on returned, unwanted goods.
Should the product not conform to our specification in any way, or is defective, please contact us on 1300 65 64 60, to arrange for a Return Authority (RA).
All products to be returned must be accompanied by an RA. Any goods returned without an RA will not be accepted, and will be returned to the customer, at their expense.
8. CANCELLING AN ORDER
Cancelling an order is quite easy. Simply email us at firstname.lastname@example.org, and include the Order ID, the name the order was placed under, and the order amount. If the order has not yet been shipped, we can quickly cancel the order, at no charge to you. If the order has been shipped, then the guidelines for an unwanted items return (See Section 7) should be followed.
Copyrights, trademarks and all other intellectual property rights, held inside the design, layout, wording, concepts, images and names on this website, are reserved to iLumn8 Glow Products. Any unauthorised plagiarism, copying of the design, layout, images, wording, concepts, unauthorised linking, or any other unauthorised use will be infringing upon our property, and will be met with legal action.
All other copyrights, trademarks and intellectual properties appearing on this web site are the property of their respective owners. iLumn8 Glow Products makes no claim on ownership of this other property, and further does not imply that iLumn8 Glow Products is endorsed by, related to or connected in any other way to the respective owners or their agents and agencies.
10. OTHER ITEMS
Your privacy is paramount to us. We guard any and all information jealously, and we don’t let anyone else have access to it... no exceptions. Occasionally, we may use this information to inform you of new items, but only if you have opted into our newsletter.
We employ highest grade encryption on our credit card transactions, over a secure connection, just to be doubly sure.
iLumn8 Glow Products cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website. We are unable to confirm that the information set out in this web-site is totally accurate or complete. This web site may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web-sites.
iLumn8 Glow Products makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, iLumn8 Glow Products disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. ILumn8 Glow Products does not warrant that this site, its servers, or e-mail sent are free of viruses or other harmful components. ILumn8 Glow Products will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties. They shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.
ILumn8 Glow Products shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of ILumn8 Glow Products, and ILumn8 Glow Products shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales and shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.